Refund and Returns Policy

Refund Policy

1. We may contact you to ascertain the damage or defect in the product prior to issuing a refund or replacement.

2. In case of Cash on Delivery (COD) orders, refunds will be made via bank transfer only. No cash refunds. Please allow our team 7-10 business days from the date of refund initiation for the amount to reflect in your account.

3. For prepaid orders, the refund amount shall be credited to the same account through which the payment was made. It may take 7-10 business days for the amount to reflect in your account.

Return & Exchange Policy

1. Products from 2Eyess are eligible for return or replacement without any additional charges in the following scenarios:

   • Accessories meant to come with the package are missing.

   • Package contents are damaged or broken.

   • Incorrect product is delivered.

   • Expired product is delivered.

2. In case you received a damaged or tampered product, please take a clear photograph of the explicitly damaged or tampered portion of the product or its packaging. Retain the original invoice and the manufacturer’s outer packaging for the pick-up and return process.

3. In case you received an incorrect product, please keep the product safe, in saleable condition, undamaged and in its original packaging. Also retain the invoice and original manufacturer’s packaging for the return or exchange to be processed.

4. If you would like to request a refund or replacement, kindly email to our customer service team with images of the product, invoice, inner and outer packaging (if any), and the batch number within 48 hours of the order delivery. We will review your request, investigate the issue, and respond within 3 business days.

5. Once we receive the returned package, please allow 10-15 business days from the date of receipt for your request to be processed. We may contact you during this period to verify the damage or defect prior to issuing a refund or replacement.

6. Returns will not be accepted if:

   • The product is damaged due to use, negligence or wrong application.

   • The invoice is missing or illegible.

   • The batch number and/or price-tag has been tampered with.

   • The original packaging is missing.

   • The item has been used after raising a complaint about it.

7. Please note that product(s) once delivered will not be eligible for refund or replacement in case of:

   • Failure by the customer to provide adequate information about the case.

   • Failure to provide snapshots/images of the invoice, product, packet and box (if applicable).

8. Damages due to neglect, improper usage or wrong application will not be covered under our Returns/Exchange Policy. Exchange of products due to allergic reactions is not applicable.

Cancellation Policy

1. Orders once dispatched are not eligible for cancellation.

2. Discount vouchers are intended for one-time use only and will be considered as used even if you cancel the order.

3. In case of return or cancellation, the refund shall be initiated only after the product is returned to us and the product and its packaging have been verified.

Important Notes

• To initiate a return or replacement request, please contact our customer support as soon as you notice an issue—time-limits apply (see section above).

• Ensure the item is kept safe and in its original outstanding condition until the return has been processed.

• If you have any questions or doubts about the process, reach out to our customer care team via email or phone (as per the contact info on our website).